Refund & Returns
© Aquatech Scuba
Schools LLC
Policies, Terms and
Conditions
RETURNS, REFUNDS AND
EXCHANGES POLICY
Aquatech Scuba Schools provides a 30 day refund on all equipment sold in the
store and on the website. as long as the returned item has not been used in
salt water, has no scratches or visible wear. an exception to this is students
who have purchased equipment for use during their class. This equipment can be
exchanged during the class and pool portion of the course only. It cannot be
returned for a full refund after it has been used in the pool. Monthly specials
and or Mechanic’s specials are non-returnable. These are pre-owned items sold
as specials and are clearly marked as non-returnable.
HOW TO RETURN AN ITEM
Your item must be in its original unused condition to be returned, unless there
is a manufacturer defect. You must return the item within 30 days of your
purchase.
1. Please email to request a refund and we will assign you a RA#.
2. Mail your returned item to:
Aquatech Scuba Schools
5287 49th Avenue Cir. N.,
St. Petersburg, Florida 33709
3. Include in your package a signed letter stating the reason for your return
and the original receipt.
RETURN EXCEPTIONS
Some items cannot be returned if they are opened or registered. These include
the e Learner program.
Merchandise that has been worn, used, or altered will not be accepted for
return or exchange.
E-LEARNER STUDENTS
Once the e Learning program has been started by the student it cannot be
returned. If the access code has been used, then the program cannot be
returned. It is now yours. The login sections states this very clearly during
the first steps of registration. It is yours for life at the point of
registration. Scuba Classes are generally divided into three parts; Class
Academics, Pool Practice, and Ocean Dives. The SDI, TDI, IANTD, PDIC, & SEI
online e learner program allows you to complete the Class Academics portion.
Additional fees apply. E learner students will still need to participate in the
Pool Practice and the Ocean dives. The benefit of e learning is that you can
complete the academics at your own pace.
RESTOCKING FEE
All items are subject to a 10% restocking fee, this will be deducted from your
refund. We also do not refund the original shipping and handling that you paid
on the order.
EXCHANGES
If your clothing item is in like new condition, you may exchange your clothing
item for a different size or color. You will not be subject to a restocking fee
in this case, but you still will have to pay return shipping.
CLASS RETURNS
There are no class tuition fee refunds or returns once class has begun.
Aquatech Scuba Schools provides a 100% class academic, Pool Session and ocean
dive return as long as the student cancels the class before 5 days of the class
start date. Class academic materials must be returned before a refund can be
issued. In order to return the student kit it needs to have not been written
in. Any other equipment borrowed such as tanks and regulators must also be
returned before a refund can be given. Shipping fees incurred by Aquatech Scuba
Schools are non-refundable. Any other equipment purchased falls under the
“Retail Returns” policy.
DIVE TRIP CANCELLATION INCLUDES ALL TRIPS ABROAD
All initial deposits for holding a spot for scuba trips are NON REFUNDABLE! A future credit can be given with prior written consent from Aquatech Scuba Schools.
If cancellation occurs 90 days or more prior to trip start date, a full refund
will be given minus initial holding deposit.
If cancellation occurs within 61-90 days prior to trip start date, a 50% refund
will be given minus initial holding deposit.
If cancellation occurs within 60 days prior to trip start date, a 0% refund
will be given.
There are no refunds for any unused portions of the package, missed dives, meal
losses, or gear rentals. All dives and add-on dives are scheduled are not
transferable. Please allow 30-45 days for refunds to processed. All trips are based on double occupancy. Single occupancy is available on certain destinations for an additional charge. Any attempt to circumvent the policies of Aquatech Scuba Schools LLC or its affiliates Destination Dive Vacation, can result in cancellation of the offending person(s) reservation with no refunds. Single occupancy rooms are to have no more than (1) person and double occupancy (2) at any given time. All reservations and scheduling will be done through Aquatech Scuba Schools and its representatives. At no time are customers allowed to reserve airfare, hotel, transportation, or dive excursions without express permission from Aquatech Scuba Schools. Aquatech Scuba Schools reserves the right to substitute dive trips with alternate destinations if it becomes necessary due to Covid-19 or other factors.
WEATHER CANCELLATION
Aquatech Scuba Schools and its instructors are not responsible for any expenses
incurred by any customer or guest in the event ocean dives are cancelled due to
severe weather conditions. These expenses may include such things as gasoline
to from hotel, reservations/cancellations, food
and parking. Students involved in a class cancellation will receive priority
rescheduling for the next available class with no makeup fees.
TRANSPORTATION
Transporting wet diving equipment can cause damage to stereo equipment, paper
documents and anything that may have an adverse reaction to fresh or salt
water. Aquatech Scuba Schools and its Instructors are not liable for any damage
or losses incurred due to equipment transportation and storage during or after
the diving course.
EQUIPMENT LOSSES
Aquatech Scuba Schools, its staff, assistants, Instructors and affiliate
instructors are not liable for any diving equipment rented or personally owned
that has become damaged, lost or stolen while participating in any courses
offered by the Aquatech Scuba Schools, its staff, assistants, Instructors and
affiliate instructors.
PERSONAL LOSSES
Aquatech Scuba Schools, its staff, assistants, Instructors and affiliate
instructors are not liable for any personal items damaged, lost or stolen while
participating in any courses offered by the Aquatech Scuba Schools, its staff,
assistants, Instructors and affiliate instructors.
GUEST DIVERS
We appreciate it when a guest offers to assist or provide moral support to a
student during the Open Water Course. However, guest divers are not welcome to
participate or assist in any part of the SDI, TDI, IANTD, PDIC & SEI Open
Water Diver Course. It is not recommended for certified divers to dive with
students during training dives for myriad reasons. One reason is that guests
are not licensed or insured to teach the SDI, IANTD, TDI, PDIC, & SEI Open
Water Course. By assisting they place themselves and the instructor in an
unfavorable litigious position. The Aquatech Scuba Schools AND its instructors
reserve the right to refuse service to anyone.
ABSENCES AND MAKEUP
FEES
A schedule is agreed upon between student and school before classes begin.
Aquatech Scuba Schools and its instructors are obligated to meeting said
schedule. However, if a student is absent from a class session, pool dive or
ocean dive for whatever reason, Aquatech Scuba Schools cannot and will not be
responsible for any makeup fees that may be incurred. Many diving classes are
sequential. You can’t go to the ocean without first completing all of the pool
sessions. Nor can Aquatech Scuba Schools or its Instructors guarantee
rescheduling. Some courses are seasonal while others run once a year. We
understand people are busy and that finding the time to reschedule may be
difficult but If you are planning on completing a course that centers around
life and death situations before that big trip to Fiji next week – you will
have to show up to class or forfeit your training fees.
WE PROTECT YOUR
PRIVACY
We use security measures to protect against the loss, misuse and alteration of
data used by our system.
SHARING AND USAGE
We will never share, sell, or rent individual personal information with anyone
without your advance permission or unless ordered by a court of law.
Information submitted to us is only available to employees managing this
information for purposes of contacting you or sending you emails based on your
request for information and to contracted service providers for purposes of
providing services relating to our communications with you.
DEPOSITS
Class and ocean deposits are non-refundable in the event that a cancellation or
date change occurs within 7 days of the start time of class.
Cancellations or date changes must occur 7 days prior to the start date of your
class or scheduled ocean dives.
***There are no returns for class and pool or no shows.
SHIPPING
We ship within the continental United States only.
© Aquatech Scuba Schools